Program Analyst

Company Name:
Other Agencies and Independent Organizations
_Do you have a desire to:_
help SSA manage its Social Security programs?
analyze and solve problems?
help and advise millions of retired and disabled individuals?
work on a team to make a difference in people's lives and your own?
Join SSA, one of the top 10 Best Places to Work in the Federal Government!
This position is located in the Office of Operations, Office of Telephone Services (OTS). At the full performance level (GS-13), the incumbent exercises OTS, DCO and SSA-wide expertise in areas related to ongoing national 800 number and field office (FO) teleservices and operations including:
Benchmarking private and Federal organizations and performing gap analyses;
Analyzing national 800 number and FO teleservice operations, policies and procedures;
Evaluating short and long-range planning and operational goals impacting national 800 number and FO telephone services and transaction oriented applications;
Evaluating and assessing the American public's needs and expectations related to SSA's national teleservice delivery;
Researching and assessing technology to determine feasibility of implementing new/expanded national teleservice delivery processes;
Evaluating and assessing legislative issues to determine impact on SSA's teleservice delivery;
Conducting technical reviews and evaluations of telecommunications systems and 800 number and FO teleservice operations; and
Assessing staffing and budget requirements for national 800 number and FO teleservice delivery.
NOTE: Your resume must specifically address the evaluation criteria for the position. This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official. If your application materials do not demonstrate the competencies and experience needed for this position, your application will be ineligible for consideration.
This position is located at SSA Headquarters in Woodlawn, MD.
Relocation expenses may be authorized.
Additional selections may be made for this vacancy six months from the closing date of this announcement.
Job Title: Program Analyst
Agency: Social Security Administration
Job Announcement Number: SH1067470
SALARY RANGE: $75,621.00 to $116,901.00 / Per Year
OPEN PERIOD: Monday, March 17, 2014 to Friday, March 21, 2014
SERIES & GRADE: GS-0343-12/13
DUTY LOCATIONS: 1 vacancy in the following location:
WHO MAY APPLY: United States Citizens

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