Mgr Project Management 2

Are you interested in the opportunity to work for an industry-leading company whose work with cutting-edge technology is driven by something human: the lives our technology protects? If so, Northrop Grumman may be the place for you. It's not the systems that drive us: it's the soldier our systems bring home. It's not just the equipment that motivates us: it's the people our equipment protects. It's not the innovation that gets us up in the morning: it's whom those innovations serve. We're united by our work to help people and protect the world. And that mission makes our team even stronger.
When you join Northrop Grumman, you'll have the opportunity to connect with coworkers in an environment that's uniquely caring, diverse, and respectful. Employees share experiences, insights, perspectives, and creative solutions with some of the best minds in the industry. We collaborate through integrated product teams, cross-functional teams, and employee resource groups, while thriving through the support of training and development, mentors and every day coaching, along with extensive health and work/life benefits. We're committed to our employees' professional and personal development and success.
Northrop Grumman recruits top talent with traditional and non-traditional backgrounds in order to ensure our team is united, connected, skilled, focused and innovative. An inclusive workplace of people with diverse backgrounds, experiences, and perspectives is the key to our performance. At Northrop Grumman, we want our employees to bring their whole self to work. All your different sides are welcome here, as we believe they make our team, our products and our services, that much better.
Northrop Grumman is looking to hire a Manager Project Management 2 located in Woodlawn, Maryland. This person will oversee and manage the operational aspects of ongoing projects and serves as the Deputy Program Manager (DPM), who serves as a liaison between the program manager, planning, project team, and line management. Reviews status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients. Collaborates extensively with other resources who may be internal or external of Northrop Grumman. Develops and maintains strong client relationships to ensure program success and capitalize on organic growth opportunities.
Essential Duties and Responsibilities:
Manages a segment of a program and serves as the DOA for the Program Manager.
Responsible for the direct supervision/management of the staff (assignment of work, schedules, day-to-day workflow and operating costs).
Responsible for providing objective-oriented direction to subordinates utilizing management guidelines and general policies.
Program Manager Responsibilities include: planning and program performance addressing cost, schedule, technical performance, and quality of a work package, subsystem, or related group of work packages on a large system development-type contract or full responsibility for all aspects of program performance on a large delivery order or mid-size technical services-type contract.
Collaborate on identification, classification and mitigation of program risks.
Conduct extensive metrics analysis and research to identify opportunities for improvement, industry best practices and new tools and techniques to increase the ROI provided by the program.
Oversees projects and task assigned to the organizational group performed by non-exempt and/or exempt employees. Becomes involved only when required to assist in meeting schedules or to resolve technical or operational problems. May accomplish results through exempt employees.
Accomplishes results through experienced exempt employees who exercise significant latitude and independence in their assignments. Often heads a centralized functional activity.
Frequent contacts with internal personnel and outside customer representatives at various management levels concerning operations or scheduling or specific phases of projects or contracts. Conducts briefings and participates in technical meetings for internal external representatives concerning specifics operations.
Ensures that projects are completed on schedule and within budget.
Designs, develops and manages the tasks and overarching goals and requirements for direct reports.
Other duties as assigned.
Basic Qualifications:
Master's degree and 5-years of related experience or a Bachelor's degree and 7-years of related experience
7-10 years' experience in an IT Help Desk, customer service environment, and/or business process/technical support.
Ability to work independently with little direction, and also in groups with stakeholders from multiple other teams.
Must have experience in the creation and management of project-related support.
Experience in employee evaluation and development.
Strong analytical, organizational, verbal and written communication skills.
Experience in procedure development and process improvement.
Experience in managing a government project and budget.
PMP, HDI-Support Center Manager, and ITIL-Foundations v3 Certifications Required.
Preferred Qualifications:
Experience working with the Centers for Medicare & Medicaid Services (CMS).
Knowledgeable in Help Desk/Customer Service best practices.
Experience with production operations support and in-depth reports analysis.
Experience with outreach communication support to a user community.
Experience in supporting capture efforts and designing and conducting independent research efforts.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

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