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Content Specialist

The role of Content Specialist is in creating and revising Content products and reference materials based on end-user feedback and regulatory requirements.

Essential Functions

  • Create, edit, and revise Content products related to all lines of business for both Medicare and Marketplace programs.
  • Assist internal partners to ensure accurate responses are provided to feedback from call center service representatives related to Content products.
  • Ensure Content products are in alignment with the most current regulatory guidelines and contain accurate terminology.
  • Work effectively with other TQC functions to ensure alignment of products and projects.
  • On a quarterly basis, ensure all contact information for Medicare administrative contractors, fiscal intermediaries, and partners is up to date and accurate.
  • Take complex program and/or technical information and create Content products that are easily comprehendible using plain language styles and standards.
  • Ensure all changes and comments received from the client during product development are accurately captured and logged in a timely manner specified by internal operating procedures.
  • Ensure all changes and comments received from the client, along with CWR status during product development, are accurately captured and logged in a timely manner within the workflow tool specified by internal operating procedures.
  • Manage and prioritize daily workload to ensure all client deliverables are met on time.
  • Collaborate with other Content team members and internal partners throughout product development life cycle.

Competencies

  • Basic knowledge of call center environment preferred.
  • Basic knowledge of Medicare preferred.
  • Moderate proficiency in Microsoft Office suite products with a focus on MS Excel and MS Word (5 - 7 years).
  • Basic understanding of project management principles (1 - 3 years).
  • Ability to read, analyze, and interpret technical journals, reports, and legal documents.
  • Ability to effectively present information to management, peers, and clients.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to work within established time frames.
  • Ability to carry out instructions furnished in written, oral, or diagram form.

Qualifications

Bachelor s degree in related discipline and at least three years related experience and/or training; or associate s degree with five to seven years equivalent combination of education and experience.

EEO Employer

RELI Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.



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