IT Analyst (Reporting) - Severity 1 Outages
Key
Responsibilities:
Severity 1 Outage Investigation:
Promptly investigate and analyze Severity 1 outages within HP Service Manager (HPSM) - CAPRS and ServiceNow for assigned major applications. Coordinate with technical teams and stakeholders to gather relevant information and insights regarding outage incidents. Data Analysis and Reporting:
Analyze outage data to identify trends, patterns, and root causes of Severity 1 incidents. Generate comprehensive reports summarizing outage incidents, including timelines, impact analysis, and recommended actions for resolution. Service Manager (HPSM) and ServiceNow Management:
Utilize HP Service Manager (HPSM) and ServiceNow platforms to track, monitor, and document Severity 1 outage incidents effectively. Ensure accuracy and completeness of data entered into HPSM and ServiceNow, maintaining alignment with established incident management processes and procedures. Collaboration and Communication:
Collaborate with cross-functional teams, including IT support, infrastructure, and application teams, to drive efficient resolution of Severity 1 outages. Communicate outage status updates, findings, and resolution plans to relevant stakeholders in a clear and timely manner. Continuous Improvement:
Identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of Severity 1 outage management and reporting. Stay updated on industry best practices and emerging technologies related to incident management and reporting. Requirements:
Bachelor's degree in Information Technology, Computer Science, or related field. 8 or more years of experience in IT incident management, preferably with a focus on Severity 1 outage investigation and reporting. Proficiency in HP Service Manager (HPSM), Change Asset Problem Reporting System (CAPRS), Excel, and ServiceNow platforms for data analysis and reporting. Previous experience in help desk or technical support roles is highly desirable. Excellent analytical skills, with the ability to analyze complex data sets and derive actionable insights. Effective communication skills, with the ability to convey technical information to both technical and non-technical stakeholders. Detail-oriented approach with a commitment to accuracy and quality in reporting and documentation. Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively to meet tight deadlines. Familiarity with ITIL framework and best practices in problem management is a plus. IT Analyst (Reporting) - Severity 1 Outages Recommended Skills Analytical Attention To Detail Automation Communication Data Analysis Hp Service Manager Software Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Severity 1 Outage Investigation:
Promptly investigate and analyze Severity 1 outages within HP Service Manager (HPSM) - CAPRS and ServiceNow for assigned major applications. Coordinate with technical teams and stakeholders to gather relevant information and insights regarding outage incidents. Data Analysis and Reporting:
Analyze outage data to identify trends, patterns, and root causes of Severity 1 incidents. Generate comprehensive reports summarizing outage incidents, including timelines, impact analysis, and recommended actions for resolution. Service Manager (HPSM) and ServiceNow Management:
Utilize HP Service Manager (HPSM) and ServiceNow platforms to track, monitor, and document Severity 1 outage incidents effectively. Ensure accuracy and completeness of data entered into HPSM and ServiceNow, maintaining alignment with established incident management processes and procedures. Collaboration and Communication:
Collaborate with cross-functional teams, including IT support, infrastructure, and application teams, to drive efficient resolution of Severity 1 outages. Communicate outage status updates, findings, and resolution plans to relevant stakeholders in a clear and timely manner. Continuous Improvement:
Identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of Severity 1 outage management and reporting. Stay updated on industry best practices and emerging technologies related to incident management and reporting. Requirements:
Bachelor's degree in Information Technology, Computer Science, or related field. 8 or more years of experience in IT incident management, preferably with a focus on Severity 1 outage investigation and reporting. Proficiency in HP Service Manager (HPSM), Change Asset Problem Reporting System (CAPRS), Excel, and ServiceNow platforms for data analysis and reporting. Previous experience in help desk or technical support roles is highly desirable. Excellent analytical skills, with the ability to analyze complex data sets and derive actionable insights. Effective communication skills, with the ability to convey technical information to both technical and non-technical stakeholders. Detail-oriented approach with a commitment to accuracy and quality in reporting and documentation. Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively to meet tight deadlines. Familiarity with ITIL framework and best practices in problem management is a plus. IT Analyst (Reporting) - Severity 1 Outages Recommended Skills Analytical Attention To Detail Automation Communication Data Analysis Hp Service Manager Software Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
n
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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